Automation is on everyone’s lips. Thanks to Robotic Process Automation (RPA), many Québec SMEs have already taken a major step by delegating repetitive tasks to software robots, but this momentum often hits an efficiency ceiling.
A new phase is now taking shape: the integration of RPA with generative artificial intelligence (GenAI). This combination paves the way for smarter systems, capable not only of executing, but also analyzing, adapting, and sometimes even making decisions.
From repetition to reflection
RPA is an excellent ally when it comes to automating repetitive, structured and often tedious tasks: data entry, exporting reports, synchronizing systems. But as soon as you get off the beaten track, unstructured data, contextual decisions, client interactions : its limits become clear. RPA doesn’t “understand” what it processes.
That’s where generative AI comes in, especially technologies that can analyze text, summarize information, or generate content from heterogeneous data sources. By coupling these two approaches, we move from mechanical automation to decision-making automation.
Real-life use cases
- Customer email handling :
Instead of manually reading each incoming message, a robot can analyze the content, understand the intent using AI, create a support ticket or generate a personalized reply. - Automated accounting with intelligent reading :
A robot already extracts amounts from your PDF invoices. Thanks to this alliance, it will also be able to check tax rate discrepancies, make budget recommendations, or explain an anomaly in a report. - Human resources and CVs:
An AI assistant can sort applications, generate custom replies, and also suggest candidates whose profiles best align with your company culture. - CRM and sales follow-ups :Combined with Pipedrive or Odoo, AI can summarize recent client exchanges, draft follow-up notes or even suggest personalized follow-up e-mails.
RaaS and AI: a natural continuity
At TechNuCom, we already offer automation as a service (RPA-as-a-Service, or RaaS): no upfront investment, predictable costs and maintenance included. Adding generative AI doesn’t change this approach, it simply integrates into your existing or new robots via APIs or cloud services.
These solutions integrate into your existing environment, without unnecessary complexity.
A strategic and governance challenge
Integrating AI naturally raises questions of security, confidentiality and liability. At TechNuCom, we integrate these solutions within a rigorous framework, backed by our SOC 2 Type 2 certification. This means protected data, documented processes and full auditability.
Before each project, we define with each customer :
- Priority use cases
- Human intervention thresholds
- Confidentiality and security requirements
- Performance indicators to track
A technological opportunity on a human scale
The alliance between RPA and generative AI marks a major step forward. It’s not just a technological extension: it’s a new way of thinking about business processes.
Marrying AI and RPA is easier than you think. Contact us to find out more.
