Remote expertise, hands-free: visual assistance and collaboration for more efficient interventions.
TechNuCom is now the official Canadian distributor of XpertEye, the video collaboration solution developed by the French company AMA. It enables field teams to benefit from remote expertise, streamline diagnostics, and document their work using artificial intelligence.
Accessible via smart glasses, a phone, a tablet, or a web browser, XpertEye helps companies reduce travel and devote more time to troubleshooting.
An expert at the technician’s side
With XpertEye Live, the technician shares what they see in real time. The expert can examine the equipment and guide the technician’s actions using a visual pointer, annotations, or an interactive whiteboard.
The platform allows users to combine up to 15 simultaneous video streams, share documents, and invite a colleague or supplier via email or text message. Chat, history logs, and recordings then make follow-up easier.
With RealWear smart glasses, the technician keeps their hands free to work. Depending on the job, an endoscope, microscope, or PTZ camera can be added to the setup to view a hard-to-reach area or a specific detail.
Fewer trips, better-shared expertise
XpertEye allows you to consult a specialist without waiting for them to arrive on-site. Companies can thus speed up issue resolution, avoid certain trips, and better prepare for those that remain necessary.
The solution also facilitates training: a less experienced employee can be guided by a senior colleague during a live job. For international teams, live transcription and translation into 24 languages simplify communication.
Would you like to improve your technical support or assist your teams across multiple sites? Contact TechNuCom to discuss your needs
XpertEye offers three complementary tools to reduce administrative work and make better use of knowledge:
- SmartFill automatically fills out company forms based on dictated observations, text, and photos collected during the service call. The technician reviews and corrects the results before exporting them.
- AI Reports transforms sessions into structured summaries to retrieve findings, actions, and shared information.
- Merlin allows you to search manuals, procedures, and XpertEye sessions using natural language to find useful information in the field.
Integration with your CRM and ERP systems, including Odoo
XpertEye can integrate with CRM and ERP systems, including Odoo, for which TechNuCom is an official partner.
Depending on the integration set up, a technician can dictate their observations and take photos using their smart glasses to directly populate Odoo’s On-Site Services or Maintenance forms. The information is then linked to the specific service call or piece of equipment, which reduces duplicate data entry and improves traceability.
TechNuCom can assist with this integration to ensure it aligns with your company’s processes.
Pricing Based on Usage
XpertEye licenses are based on concurrent usage, regardless of the number of users or devices in use.
Companies can therefore scale their subscription according to their concurrent usage needs. This model is particularly beneficial when multiple teams use the solution on an ad hoc basis or work different shifts.
A Solution Designed for Professional Environments
Based in Rennes, France, AMA is ISO 27001 certified. XpertEye features end-to-end encryption of data exchanges, user rights management, and control over recordings. Several deployment options are available: SaaS, private cloud, or the customer’s own infrastructure.
The solution has over 400 customers in Europe, Asia, and North America, including Renault, Safran, Michelin, Alstom, and Air Liquide. It is also used by emergency medical services (SAMU) teams and hospitals in France.Maintenance, inspection, training, or customer support: discover how XpertEye can improve the efficiency of your operations. Contact TechNuCom
